Refund & Cancellation Policy

This policy explains when a purchase from GuidanceMitra can be cancelled or refunded. It applies to assessments, reports and any other product bought through this website.

1. Before you start an assessment

If you have paid for an assessment but have not yet started it, you may request a full refund within 3 days of purchase. Contact us with your order number and we will process the refund to the original payment method.

2. Once an assessment has begun

Once you begin answering assessment questions, the assessment is treated as used and is not refundable. This is because your responses immediately consume the scoring and report generation the purchase pays for.

3. Reports

Detailed reports are generated individually from your own responses and are delivered immediately on purchase. As a personalised digital product, a report is not refundable once it has been generated or downloaded.

If a report fails to generate, is incomplete, or does not reflect the assessment you completed, contact us within 14 days and we will either regenerate it at no cost or refund the purchase in full.

4. Duplicate and failed payments

• Duplicate charges — if you are charged more than once for the same order, the extra amount is refunded in full.
• Money debited, access not granted — if a payment leaves your account but your purchase is not unlocked, contact us. We will either grant access or refund the payment.
• Failed payments— a failed or cancelled payment is not charged. Where a bank has placed a temporary hold, it is released by the bank, usually within 5–7 working days.

5. How refunds are processed

Approved refunds are returned to the original payment method. Once processed, the funds typically appear within 5–10 working days depending on your bank or card issuer. We do not refund to a different account or payment method.

6. How to request a refund

Email info@guidancemitra.co.in with your order number and the reason for the request, or use our contact form. We aim to respond to every request within 3 working days.